Shipping policy
1.Order Processing Time
Processing: Orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time: The delivery time depends on your location and the shipping method selected at checkout. Standard delivery typically takes [4-10] business days, while express delivery takes [1-3] business days.
Multiple Shipments: If your order includes multiple items, they may be shipped separately to expedite the delivery process. In such cases, you will receive separate tracking information for each shipment.
3. Shipping Locations
Domestic Shipping: We ship to all addresses within [UAE].
International Shipping: We offer international shipping to most countries. Please note that international shipping rates and delivery times vary depending on the destination.
4. Shipping Confirmation & Order Tracking
Confirmation: Once your order has shipped, you will receive a confirmation email containing your tracking number(s). You can track the shipment status through the carrier's website using the tracking number provided.
5. Shipping Delays
Delays: Occasionally, shipping delays may occur due to factors beyond our control, such as inclement weather, carrier delays, or customs processing times for international orders. We are not responsible for delays caused by the shipping carrier or customs clearance.
6. Customs, Duties & Taxes
International Orders: For international orders, customs, duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country's customs office to determine any additional costs before placing an order.
7. Damaged or Lost Shipments
Damaged Items: If your order arrives damaged, please contact us immediately at [Your Contact Email] with your order number and a photo of the item's condition. We will work with you to resolve the issue as quickly as possible.
Lost Packages: If you suspect that your package has been lost or if it has not arrived within the estimated delivery time, please contact us at [Your Contact Email] for assistance.
8. Shipping Restrictions
Restricted Locations: Certain locations may have restrictions that limit our ability to ship to them. If we are unable to ship to your location, we will notify you and provide a full refund for your order.
9. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Email: info@riderschoice.ae
- Phone: +971-48834928