Refund policy
We want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help with returns and refunds.
Returns
Eligibility: You have 3 days from the date you received your item to initiate a return. To be eligible, your item must be unused, in the same condition as when you received it, and in its original packaging. You will also need the receipt or proof of purchase.
Non-Returnable Items: Some items cannot be returned, including perishable goods (e.g., food, flowers), custom products (e.g., personalized items), and intimate or sanitary products. Please check our list of non-returnable items
Return Process: To start a return, please contact us at [your email address]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Processing Time: Once we receive and inspect your return, we will notify you if the refund is approved or not. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items that are returned in damaged condition or missing parts.
Exchanges
Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email address] with the details.
Shipping Returns
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds for Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Contact Us
For any questions related to returns or refunds, you can contact us at:
- Email: info@riderschoice.ae
- Phone: +971-48834928
- Address: Shop 204a SE3, Cityland Mall, Dubai